Description : Leader Crew Culture - Melbourne. Company : Virgin Australia. Location : Temporarily Remote in Melbourne VIC
- Work type:
Full Time
Location:Melbourne
Job type:Ground Operations, Customer Service
Applications close:05 May 2023 AUS Eastern Standard Time
Leader Crew Culture - Expression of Interest - Melbourne
- Full Time position
- Gain exposure to leadership and operations
- Based at Melbourne Airport
The Role:
As a Leader Crew Culture (Customer Service Delivery) your role is to lead, support, coach and develop a team of customer service professionals across cabin and airport operations ensuring compliance to all Virgin Australia Group policies maximising our team's potential and delivering memorable moments every day at every customer touchpoint. This role is responsible for embedding and leading a positive people culture in line with the Virgin Australia Group’s strategic vision and purpose.
You will work closely with the Customer Experience Managers through visible leadership in the operation monitoring team members performance at the airport and in the cabin operational environment. This role is accountable for managing the health and wellbeing of our team members ensuring a proactive approach to our people's needs. You will be required to work closely with our People and Employment Advisory teams on all people matters including administration needs, and work variable/flexible hours on a rotational roster to maximise your exposure to our frontline teams and provide on the job development.
What you need to be successful:
- Minimum year 12 qualifications or equivalent
- Leadership experience in leading large diverse teams in a fast-paced business
- Leading remote workforces to achieve positive personal and business outcomes
- Aviation experience in airports and/or cabin operations
- Trusted people leadership capability
- Demonstrated ability to influence and engage business leaders
- Emotional intelligence; the ability to read, monitor and understand behaviours and respond to affect positive outcomes
- Ability to drive positive customer outcomes through a large diverse workforce
- Visible leadership
- Good understanding of working to the scope of an Enterprise Bargaining Agreements
- Strong understanding of change management principles, techniques and tools
What you’ll get from us:
- Great fares – domestic and international travel benefits for you, your family and your friends.
- Industry discounts – lounge membership, hotels, travel insurance, car hire, tours, and retail – you name it, we have a deal for it.
- Health and wellbeing – access to discounted fitness programs.
- Corporate health insurance – multiple offers across multiple partners to suit your individual lifestyle.
- Diverse career paths and career development.
About Virgin Australia Group
Virgin Australia Group is now embarking on an exciting new chapter in the next stage of our journey. In September 2020, US private equity firm Bain Capital acquired Virgin Australia in a $3.5 billion deal. The airline has now re-launched as a mid-market carrier with a renewed focus on small and medium sized businesses, price-sensitive corporates and premium leisure travellers. and holiday makers.
Virgin Australia has been working on a plan to set itself up for future success. The Group has worked to ramp up flying, simplified its organisational structure, confirmed plans for 25 new 737 aircraft to renew and grow the fleet, and signalled deeper investment in technology and customer experience.
Virgin Australia Group prides itself on recruiting the right people to meet the challenges ahead. No matter their role – our employees share an enormous amount of passion for our guests and ambition to be the most loved airline in Australia.
Next Steps
If you are ready for your next challenge, then we encourage you to submit your application now!
COVID-19 has kept us grounded for far too long. But we can’t ignore the impact it’s having, and will continue to have, in our industry.
At Virgin Australia, the safety and security of our people, guests and operations come first. Always. That’s why we’ve put together a comprehensive ‘Mandatory Covid-19 Vaccination Policy’.
In a nutshell, to work with us, you’ll need to comply with our (and the airport’s) rules and regulations. And be fully vaxxed.
